I help nonprofits document, preserve, and use all the know-how that goes into living out their mission, so that:
Current team members can consistently and efficiently work the front lines
New team members are easier to hire and train, and can start from a place of strength
Leadership can focus on leadership with less distraction from day-to-day operations
The organization’s mission can easily live on no matter who is doing the work
If you’d like to see any of the above outcomes come to life at your organization, click the button below to book a time to talk about what your needs are and how I can help.
Does your organization operate mostly in the “oral tradition?” If organizational knowledge lives inside people’s minds rather than in a centralized knowledge base of standard operating procedures, then:
It’s harder to achieve operational excellence and improvement
Leadership gets burned out and bogged down in the day-to-day
The organization is vulnerable to staff turnover
It’s harder to hire and train new people
I’m Justin, and I specialize in helping nonprofits document, centralize, and leverage all of their organizational knowledge to protect against the problems above.
If you’re curious about how to set your current team members up for success today and ensure your organization is sustainable long into the future, check out my services, or click the button below to book a call so we can explore whether or not this type of help is a good fit for your organization right now. The call is free, and there’s no obligation.
What’s a knowledge base?
A knowledge base is simply a centralized place to organize and store all your organization’s knowledge and information. You might call it an operations manual, a company wiki, policies and procedures, institutional knowledge, or standard operating procedures.
If you’ve never seen a good one, you might call it a dusty binder or disorganized Google Docs. But with today’s AI-powered platforms, you can transform your organization’s knowledge base into something really powerful and easy to use. No more binders or Google Docs. Just relevant information at your team members’ fingertips right when they need it so that they get the job done right the first time without creating bottlenecks or interrupting anyone else to find what they need.
What’s it like to work with Justin?
In the nonprofit world, you’ll often hear people say that “we’re building this plane while we’re flying it,” and while that may be true, time spent solving and reacting to day-to-day problems and headaches is time not spent on long-term goals and strategic objectives.
The strength of any organization lies in how reliably it can deliver on its stated objectives and fulfill its mission. If you’re moving from crisis to crisis and putting out fires all day, any improvements that are made won’t be lasting until that knowledge becomes a process and until those processes become shared institutional knowledge that foster a culture of accountability and continual improvement.
This is where Justin comes in...The process of creating standard operating procedure documentation seemed like a daunting task to say the least. But the pain of not having it finally forced me to take action. Justin made it easy. We basically had a conversation, he asked questions about how and why we did certain things, and in a short time came back with documentation that logically laid out all of our workflows.
To anyone in the nonprofit world that is tired of solving the same problem day after day and feels that they don’t have the time to develop a permanent fix, you are right, you don’t. You need to call Justin and let someone with his skills and expertise look at your process. It is well worth the investment in the long run.
Derrick Sides, Executive Director at The Barnabas Network